Legal information
Refund, exchange and cancellation policy
Last updated: 15 September 2026
1. Our commitment and how to contact us
This policy applies to online purchases from Moving Modesty, a trading name of Maximin Label (Pty) Ltd, registration number 2023/648009/07. It forms part of our Terms and Conditions and does not limit your rights under South African consumer law. To request a cancellation, return, exchange or refund, email movingmodesty@gmail.com or WhatsApp +27 76 651 4548 with your order number and reason.
2. Seven-day online cooling-off right
For eligible online purchases, section 44 of the Electronic Communications and Transactions Act allows you to cancel without reason and without penalty within seven days after receiving the goods. Notify us in writing within that period. Return the item unworn, unwashed and with its original tags and packaging where reasonably possible. You are responsible for the direct return-delivery cost unless the item is faulty, damaged, incorrect or applicable law provides otherwise. The purchase price and any other amounts required by law will be refunded to the original payment method, no later than 30 days after cancellation; we aim to process the refund within seven to ten business days after receiving the return.
3. Voluntary exchanges from day eight to day ten
From day eight up to day ten after delivery, eligible items may be exchanged for another size, colour or product, or for store credit. This voluntary option applies only when the item is unworn, unwashed and undamaged, with all original tags and packaging, and proof of purchase is provided. Change-of-mind return delivery is at the customer’s cost. Cash refunds are not offered under this voluntary window. If the requested item is unavailable, we may offer another product or store credit. This does not reduce the seven-day statutory cooling-off right.
4. Faulty, defective or unsafe goods
Under the Consumer Protection Act, goods must be of good quality, safe, free of defects and reasonably suitable for their intended purpose. If an item is defective, unsafe or does not match its description within six months after delivery, you may choose repair, replacement or a refund where the Act applies. Moving Modesty will arrange the return at its cost. Nothing in this policy limits liability for harm caused by an unsafe or defective product where that liability cannot lawfully be excluded.
5. Incorrect, missing or damaged-on-arrival items
Inspect your order when it arrives. If the wrong item was supplied, an item is missing, or the parcel arrives damaged, contact us within 48 hours of delivery with your order number and photographs where possible. We will arrange a replacement, correction or refund at no cost once the issue is confirmed. This reporting request does not remove any longer statutory right that may apply.
6. Cancelling before dispatch
Contact us as soon as possible if you need to cancel. If the order has not yet been dispatched, we will cancel it and refund the amount paid in full. If it has already been dispatched, follow the returns process after delivery. Orders are normally prepared for dispatch within two business days, so early notice is important.
7. Return process, costs and refunds
First contact movingmodesty@gmail.com or +27 76 651 4548 with your order number. We will confirm eligibility and provide the return address and instructions. Pack the item securely with proof of purchase and use a trackable courier. Change-of-mind return costs are the customer’s responsibility; reasonable return costs for faulty, damaged or incorrect items are covered by Moving Modesty. Once received and inspected, eligible refunds are issued to the original payment method and eligible store credit is provided by code valid for 12 months. Bank processing times may delay when a refund appears.
8. Final-sale and hygiene-sensitive items
Items clearly marked Final Sale are not included in the voluntary day-eight-to-day-ten exchange window. If a future product is sold with a hygiene seal, a change-of-mind return may be refused after that seal is broken. These exclusions do not limit the seven-day online cooling-off right where it applies or any rights relating to faulty, unsafe, damaged or incorrectly supplied goods. Returns must be authorised before they are sent, and the return address will be provided after approval.
