Customer information
Shipping and delivery
Last updated: 15 September 2026
1. Delivery area and dispatch
Moving Modesty delivers nationwide within South Africa. Orders are prepared for dispatch within two business days after payment is confirmed, Monday to Friday excluding South African public holidays. Orders placed over a weekend or public holiday begin processing on the next business day.
2. Estimated delivery timeframes
Major metropolitan and serviced areas should receive orders within a maximum of approximately five business days after dispatch. Outlying or rural areas should allow approximately five to seven business days after dispatch. These are estimates rather than guarantees. Peak periods, public holidays, load-shedding, courier disruptions or incomplete address details may cause delays. Unless another timeframe is agreed, orders will be fulfilled or refunded within 30 days as required by applicable law.
3. Shipping fees and free delivery
Nationwide door delivery costs R99 for orders below R1,200. The delivery charge is shown at checkout before payment. Nationwide delivery is free when the product subtotal is R1,200 or more. If a parcel is returned because the address was incorrect or delivery repeatedly failed, an additional re-delivery fee may apply.
4. Tracking and delivery partners
Deliveries are arranged through Bob Go and its available courier partners. Once an order has been dispatched, Bob Go or the appointed courier will send tracking information and delivery updates to the email address or mobile number supplied at checkout. Moving Modesty may use another suitable courier when necessary.
5. Collection by arrangement
Local orders may be collected by prior arrangement only. Collection is not available as an unscheduled walk-in service. Once the arrangement is confirmed, Moving Modesty will provide the collection address and an agreed collection time.
6. Delivery address and failed deliveries
Customers must provide a complete and accurate delivery address and ensure that someone is available to receive the parcel where required. Delays or failed delivery caused by incorrect or incomplete customer details may result in re-delivery or redirection charges. If a parcel is returned to us, we will contact you to arrange re-shipment or another appropriate resolution.
7. Lost, damaged or delayed parcels
Moving Modesty carries the risk of loss or damage until the parcel is delivered to the address supplied at checkout. If an order is lost in transit or arrives visibly damaged, contact movingmodesty@gmail.com or +27 76 651 4548 within 48 hours of the expected or actual delivery date and include photographs where relevant. Once the issue is confirmed, we will arrange a replacement or refund at no additional cost. We will communicate significant delays when we become aware of them.
